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Need help with your purchase or have questions about our templates? Our dedicated support team is here to assist you within 24 hours.
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Custom Development
Looking for a customized template or specific modifications? We offer tailored solutions to match your unique business requirements.
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What's Included
All templates include free updates, detailed documentation, responsive design, and lifetime access. Premium templates include priority support.
View DetailsNeed immediate assistance? Contact us directly at support@template.pw
Response time: Within 24 hours for standard support, 4 hours for premium members
Frequently Asked Questions
Find answers to common questions about our templates, licensing, downloads, and support.
Simply browse our marketplace, add your desired template to the cart, and complete the checkout. Once payment is confirmed, you'll receive instant access to download your template from your Dashboard > My Downloads section. You'll also receive an email with download links.
Not necessarily! Many of our templates are designed to be user-friendly with drag-and-drop builders or pre-built components. For basic customization like colors, text, and images, no coding is needed. However, for advanced customizations, basic knowledge of HTML/CSS can be helpful. Each product page specifies the skill level required.
We offer flexible plans: Free (5 downloads/month with basic templates), Pro Monthly (unlimited downloads, premium templates, priority support), and Annual plans with additional savings. All paid plans include access to our complete library, regular updates, and dedicated support. Visit our Pricing page for detailed comparisons.
Yes! Each template has a live demo you can preview. Additionally, we offer some free templates that let you experience the quality of our products. Create a free account to access demo downloads and test our platform before committing to a paid plan.
We accept major credit cards (Visa, Mastercard, American Express), debit cards, and various local payment methods depending on your region. Bank transfers are also available for Enterprise plans. All payments are processed securely through encrypted payment gateways.
After purchase, log into your account and go to Dashboard > My Downloads. You'll see all your purchased templates with download buttons. Click the download button to get your files instantly. Downloads are available for the lifetime of your account (for one-time purchases) or during your active subscription period.
For one-time purchases, you can re-download your templates unlimited times. For subscription plans, the download limit depends on your tier: Free users get 5 downloads per month, while Pro and Enterprise subscribers enjoy unlimited downloads. Download counts reset monthly.
Downloads typically include source files (HTML, CSS, JavaScript, or specific framework files like React/Vue/Next.js), assets (images, icons, fonts), and documentation. The exact contents vary by template - check the product description for specifics. Design files (Figma, Sketch, Adobe XD) are included where noted.
First, try using a different browser or clearing your cache. Ensure you're logged in and have an active subscription if required. Check if your download limit has been reached. If issues persist, contact our support team at support@template.pw with your order number, and we'll resolve it within 24 hours.
Yes! Any templates you downloaded during your active subscription remain yours to use forever. However, you won't be able to download new templates or access updates after cancellation. One-time purchases are never affected and you retain lifetime access to those downloads.
Yes! Our Standard License allows you to use templates in a single end product (for yourself or one client). For multiple clients or projects, you can either purchase additional licenses or upgrade to an Extended License. Each client project requires its own license.
Standard License: Use in one end product that users are not charged for. Extended License: Use in one end product that users may be charged for (like SaaS, apps with paid features). Extended also allows for broader redistribution. Details are on our License page.
No. Reselling, redistributing, or sharing templates as-is is strictly prohibited. You can only use them in your own projects or client work as the final integrated product. Templates cannot be included in 'template bundles' or similar items for resale.
No, attribution is not required but always appreciated! You're free to remove any template.pw branding or credits from your projects. If you'd like to credit us, a simple link to our website in your footer or documentation is a great way to support us.
Absolutely! Our templates are excellent for learning web development, teaching coding classes, or educational presentations. Students and educators can use templates for coursework, tutorials, and non-commercial educational projects under the Standard License.
Our templates use modern, industry-standard technologies: HTML5, CSS3, JavaScript (ES6+), React, Next.js, Vue.js, Tailwind CSS, Bootstrap 5, and more. Each template's tech stack is clearly listed on the product page. We also include documentation for setup and customization.
Yes! All our templates are fully responsive and tested across devices (desktop, tablet, mobile) and browsers (Chrome, Firefox, Safari, Edge). We follow mobile-first design principles to ensure your website looks great and functions perfectly on any screen size.
Yes! Active subscribers receive all updates during their subscription. One-time purchase users get free updates for 12 months. Updates include bug fixes, compatibility improvements, new features, and security patches. You're notified via email when updates are available.
Check the included documentation first - most templates have step-by-step guides. For general questions, post in our Community Forum. Pro and Enterprise subscribers get priority email support. For custom development needs, contact us about our professional services.
Many of our templates support RTL languages like Arabic, Hebrew, Persian, and Urdu. Look for the 'RTL Supported' badge on product pages. RTL-ready templates include mirror layouts, proper text alignment, and bidirectional CSS that automatically adapts to RTL contexts.